Shipping policy

Shipping Policy

At KoalaCloth, we are committed to delivering your orders promptly and safely.

Shipping Timeframes

Orders are processed and shipped within 7-15 business days from the date of purchase. Please note that business days exclude weekends and public holidays.

Shipping Regions

We currently ship to most regions worldwide. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor your package's journey to your address.

Customs and Delays

For international orders, customs clearance may be required. Any delays caused by customs procedures are beyond our control. We recommend keeping your tracking information for reference if additional duties or taxes are assessed by your local authorities.

Shipping Issues

If your order does not arrive within the expected timeframe, please contact us at koalacloth.contact@gmail.com. We will investigate and work towards a resolution.